Customer Service Advisor/West Bromwich, Midlands

Our client in West Bromwich are looking for a Customer Service Advisor.

Responsibilities and Duties:

As part of a team of specialist Customer Service Advisors you are the first point of contact. You are responsible for booking customer cars in for repair/attention which is why an important aspect of the role is to prepare job cards and files as necessary, all the while maintaining and efficient and effective filing system for associated paperwork. You will also need to be able to provide vehicle progress reports when requested by the customer. You will arrange and allocate courtesy cars for customers and on completion of the job, collect payment from the customer, paying particular attention to banking/ security arrangements and the payment of excesses on certain insurance policies.

You will report into the General Manager. Our Bodyshop is fast paced and exciting with lots of opportunity to make an incredible difference and apply your expertise and skill. In the job of Customer Service Advisor the most important part of your job is to ensure complete customer satisfaction. It’s your job to liaise between the customer, the bodyshop and any 3rd parties to ensure each and every customer has a first class service. Another very important aspect of the job is teamwork as you will be working with other colleagues in the bodyshop as well as across other functional areas.

As a Customer Service Advisor we would like you to have an interest and passion in what we do. With a professional appearance we would also appreciate it if you have a customer focus and teamwork mentality and are IT Literate. Problem solving and understanding when to escalate problems would be highly advantageous as would the ability to identify and fully support development of retail sales opportunities. As a given you must have experience working in fast paced role, within the automotive industry, be that dealership, accident repair, or sales.

Benefits:

  • 20 days’ holiday plus Bank Holidays
  • Workplace Pension and Life Assurance
  • Employee Assistance Programme

Elite Staffing Agency acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

Due to the high level of CV’s that we receive, we will try to get back to everyone individually. If you have not heard back from us within 7-10 days then your application has not been successful on this occasion, however, we will keep your details on file and contact you should a suitable position become available.

Elite is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion or beliefs, sexual orientation, gender reassignment, age, marital status or pregnancy and maternity.

By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy.

Additional Information:

Job Reference AS/CSAWB5
Location West Bromwich, Midlands
Salary Negotiable
Sector Customer Service Advisor/Car Industry
Job Type Permanent/Full Time
Contact Ann Scott
Email ann@elitestaffingagency.co.uk
Telephone 01743 213188
Job Status Open

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